Late cancellations and no-shows can have an adverse impact on our schedule and deprive other customers of available treatment sessions. It’s in everyone’s interest that appointments are kept or cancellations made in good time, so we can free up that time for other customers.

Occasionally, for reasons outside of your control it might not be possible to attend a session. If you contact us in advance of the session, that’s a cancellation, if you don’t inform us and you just don’t come to the salon, that’s a no-show.

When you book with us, you agree that any appointment cancelled within 24 hours of the appointment time will incur a 50% charge for the treatment booked. No-shows will incur a 100% charge. Cancellations earlier than 24 hours incur no charge. If you receive an invoice due to no show or late cancellation, we kindly request to pay the invoice no later than 48hrs prior to your next appointment or we reserve our right to cancel.

If you are a first-time customer you will receive a payment request for a 50% downpayment.

The laser evaluation is a free service, however, a no show, cancellation or re-schedule less than 24 hrs in advance will result in a €30 fee.

If you need to cancel an appointment, you can email us at info@silkyyou.nl or call us on +31 20 369 7380